PiutrO Terms of Service

1. Eligibility and geographic availability

You must be at least 18 years old, have reached the age of legal majority where you live, and be legally capable of entering this agreement. The Service is not directed to children.

The Service is available only in jurisdictions supported by PiutrO and its providers. It is unavailable where prohibited by law, sanctions, embargoes, export controls, or provider restrictions. You may not access the Service for the benefit of a prohibited person, entity, or jurisdiction.

2. Accounts and organizational administration

You must provide accurate information, keep it current, protect your credentials, and promptly notify support@piutro.com of suspected compromise. You are responsible for activity under your account except to the extent caused by PiutrO.

An organization controls its workspace and Customer Content. Its administrators may invite, suspend, remove, and manage users; configure permissions and AI features; access, export, and delete workspace content; and take other actions described in the Service. Users should contact their organization before asking PiutrO to act on organizational content.

When a user leaves an organization, content created in that workspace remains with the organization. PiutrO may remove or de-identify the departed user’s account information while preserving records, attribution, security logs, and audit history as reasonably necessary.

3. Subscriptions, free plans, and trials

PiutrO may offer a feature-limited free plan and a 30-day trial of paid features. A payment method is required for the trial. Unless cancelled before the trial ends, the selected subscription automatically begins and the payment method is charged. PiutrO will send a reminder approximately seven days before the first charge. Trial eligibility and features may be limited to prevent abuse.

Paid subscriptions renew automatically for successive monthly or annual periods unless cancelled before renewal. Cancellation takes effect at the end of the current paid term. Fees are non-refundable except where these Terms state otherwise or applicable law requires a refund.

Prices may be displayed in local or supported currencies. Taxes are added unless checkout expressly identifies the price as tax-inclusive. Payments, tax handling, refunds, and chargebacks may be administered by Stripe Managed Payments acting as merchant of record in supported transactions. Stripe’s checkout terms and privacy notices may also apply.

If payment repeatedly fails, PiutrO may notify the Customer, retry collection, and suspend or downgrade the subscription after a 15-day grace period. The Customer remains responsible for properly incurred fees.

PiutrO may change future pricing or plan features with at least 30 days’ advance notice. A price change applies no earlier than the next renewal unless the Customer expressly agrees otherwise.

4. Customer Content and ownership

“Customer Content” means records, text, files, attachments, imports, prompts, configurations, personal-project information, and other material submitted to or created in the Service, including AI-assisted output associated with a workspace.

As between the parties, Customer retains its rights in Customer Content. To the extent permitted by law, Customer owns AI-assisted output generated for it, and PiutrO assigns any rights it may receive in that output. Output may not be unique or legally protectable, and similar output may be generated for others.

Customer grants PiutrO and its subprocessors a limited, non-exclusive, worldwide licence to host, copy, transmit, display, process, back up, and otherwise use Customer Content only to provide, secure, support, and improve the Service; comply with law; and enforce these Terms. This licence ends when the content is deleted, subject to retention, backups, legal holds, and de-identified data.

Customer represents that it has all permissions needed to submit Customer Content and authorize this processing. Customer must not submit content that violates law or another person’s privacy, confidentiality, contractual, or intellectual-property rights.

5. Restricted data

Unless PiutrO expressly agrees in writing under an appropriate enterprise addendum, Customer must not submit:

• protected health information, medical records, biometric identifiers, or other regulated highly sensitive data;
• payment-card data, banking credentials, passwords, authentication secrets, or private cryptographic keys;
• government-issued identification numbers or identity documents; or
• personal information about children or persons under 18.

PiutrO is not designed to satisfy sector-specific obligations for such data. Customer is responsible for classifying and minimizing its content.

6. Artificial intelligence

The Service uses OpenAI-powered features to generate summaries, drafts, recommendations, scores, rankings, pattern detection, duplicate detection, and risk signals. AI may process Customer Content in the background. Organization administrators can disable AI or limit the features or records it may process. AI recommendations require user approval before they change Customer records or workflow state.

OpenAI API inputs and outputs are not used to train OpenAI models by default. PiutrO does not use identifiable Customer Content or de-identified usage data to train PiutrO or third-party AI models. Provider retention may vary by endpoint, configuration, security requirements, and law; PiutrO does not promise zero provider retention unless expressly agreed in writing.

AI output may be inaccurate, incomplete, biased, outdated, non-unique, or unsuitable. It is not legal, financial, medical, compliance, employment, or other professional advice. Customer must review output and remains responsible for decisions and use. Further details appear in the AI Transparency Notice.

7. Acceptable use

You must not, and must not help anyone to:

• violate law, sanctions, export controls, or third-party rights;
• upload unlawful, infringing, deceptive, harassing, hateful, exploitative, or malicious material;
• introduce malware, probe vulnerabilities without written authorization, evade security controls, disrupt the Service, or access accounts or data without permission;
• scrape, crawl, bulk-extract, or use automated means except through a PiutrO-approved integration or documented API;
• reverse engineer, decompile, copy, frame, mirror, resell, sublicense, or create a competing service from PiutrO, except where law prohibits restriction;
• bypass plan limits, rate limits, AI safeguards, access controls, or payment requirements;
• use the Service or output to train a competing AI model, generate spam, conduct unlawful surveillance, or make fully automated decisions with legal or similarly significant effects about a person; or
• misrepresent affiliation with PiutrO or use the Service in a way likely to harm PiutrO, its users, or the public.

PiutrO may investigate suspected misuse, preserve evidence, limit features, or cooperate with lawful authorities. Only integrations explicitly provided or approved by PiutrO may access the Service.

8. PiutrO intellectual property and feedback

PiutrO and its licensors own the Service, software, interfaces, built-in frameworks, system templates, methods, documentation, trademarks, branding, and all related rights. Except for the limited right to use the Service during an active account, no rights are granted.

If you provide feedback, you grant PiutrO a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided PiutrO does not publicly identify you as its source without permission.

9. Confidentiality

Each party may receive non-public information that should reasonably be understood as confidential. The receiving party will protect it using reasonable care and use it only for the relationship. These duties do not apply to information lawfully known without restriction, independently developed, publicly available without breach, or lawfully received from another source. A party may disclose information when legally required after giving notice where permitted.

For individual consumer accounts, this section does not create duties beyond those otherwise imposed by law.

10. Privacy, security, and subprocessors

PiutrO processes personal information as described in the Privacy Policy and DPA. Customer authorizes PiutrO to use the subprocessors listed in the Subprocessor List, subject to the DPA for organizational Customer Content.

PiutrO uses administrative, technical, and organizational safeguards designed to protect information. No system is completely secure, and PiutrO does not guarantee that unauthorized access, loss, or incidents will never occur. PiutrO is planning SOC 2 readiness but does not claim SOC 2 certification or attestation.

11. Service changes, beta features, and availability

PiutrO will use commercially reasonable efforts to operate the Service. Standard plans do not include a formal uptime SLA. Any SLA must be in a signed enterprise agreement.

PiutrO may modify or improve the Service. Preview, alpha, beta, experimental, and free features may change or end and are provided “as is.” PiutrO may impose reasonable usage, storage, or technical limits.

If PiutrO discontinues the paid Service or a paid plan for convenience, it will provide at least 30 days’ notice where practicable and refund prepaid fees for the unused period. This does not apply where discontinuation results from Customer breach, legal prohibition, security necessity, provider termination, or force majeure, except as law requires.

12. Suspension and termination

Customer may stop using the Service and cancel through available account controls. PiutrO may immediately suspend access where reasonably necessary to address a security threat, serious abuse, unlawful conduct, sanctions risk, harm to others, or urgent legal requirement.

For an ordinary remediable breach, PiutrO will generally provide notice and 15 days to cure before termination. PiutrO may terminate immediately if a breach cannot be cured, recurs, or presents material risk.

After service access ends, Customer may request recovery or export of Customer Content for up to 90 days, subject to technical feasibility, security, law, and administrator authorization. This is not a right to continued free product access. After that period, PiutrO may delete Customer Content from active systems. Encrypted backups may retain residual copies for up to an additional 90 days before routine deletion, unless law, a dispute, security, or a valid legal hold requires longer retention.

13. Third-party services

The Service may interoperate with approved third-party services. Those services are governed by their own terms and privacy practices. PiutrO is not responsible for third-party services, changes, outages, or content. Customer authorizes PiutrO to exchange information with an integration when Customer enables it.

14. Disclaimers

To the maximum extent permitted by law, the Service and all output are provided “as is” and “as available.” PiutrO disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation. PiutrO does not warrant that the Service will meet every requirement, preserve every item indefinitely, or produce a particular business result.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, opportunities, or data, even if advised of the possibility.

Each party’s aggregate liability arising from the Service will not exceed the fees paid or payable by Customer for the Service during the 12 months preceding the event giving rise to the claim. For a free user, PiutrO’s aggregate liability will not exceed CAD $100.

The exclusions and caps do not apply to liability that cannot legally be limited, or to a party’s fraud, wilful misconduct, infringement or misappropriation of the other party’s intellectual property, breach of confidentiality, or indemnification obligations, to the extent applicable law requires or a signed enterprise agreement states otherwise.

16. Indemnification

To the extent permitted by law, an organizational Customer will defend and indemnify PiutrO and its personnel against third-party claims arising from Customer Content, Customer’s unlawful or unauthorized use, or a material breach of these Terms by Customer or its users. PiutrO will promptly notify Customer and permit Customer to control the defence, subject to PiutrO’s right to participate and approve a settlement imposing liability, admission, or non-monetary obligations on PiutrO.

This section does not impose a broad indemnity on an individual consumer where prohibited or unfair under applicable law. Reciprocal or platform intellectual-property indemnities, if any, must be stated in a signed enterprise agreement.

17. Changes to these Terms

PiutrO will give at least 30 days’ advance notice of material changes. If a change materially increases a consumer’s obligations or reduces PiutrO’s obligations, the consumer may reject the change and cancel without penalty as applicable law requires. Urgent legal, security, safety, or abuse-prevention changes may take effect sooner with prompt notice. Non-material clarifications may take effect when published.

Continued use after the effective date constitutes acceptance where permitted. If law requires renewed consent, PiutrO will request it.

18. Governing law and disputes

Before filing a claim, the parties will attempt in good faith for 30 days to resolve it through written notice to legal@piutro.com.

These Terms are governed by the laws of Québec and the federal laws of Canada applicable there, without regard to conflict rules. Subject to mandatory consumer rights, the courts located in Montréal, Québec have exclusive jurisdiction.

Nothing restricts a consumer’s non-waivable rights, access to a legally competent local court, right to participate in a class proceeding, or other remedy that applicable law prohibits PiutrO from limiting. These Terms do not require a Québec consumer to submit a dispute to pre-dispute arbitration.

19. Language

A French version is available. Québec users will be presented with the French version before expressly choosing another language where required. If the parties expressly choose English, they request that these Terms and related documents be drawn up in English. In a conflict, the French version prevails for Québec consumers where required by law; otherwise, the English version prevails to the extent permitted.

20. General

A signed enterprise agreement overrides these Terms only to the extent of a conflict. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder continues. Failure to enforce is not a waiver. Customer may not assign these Terms without PiutrO’s consent, except in a permitted corporate reorganization that does not reduce protections. PiutrO may assign them in connection with a merger, financing, reorganization, or sale of business, subject to law. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations.

21. Contact

PiutrO Labs Inc.
Legal and privacy: legal@piutro.com
Support: support@piutro.com